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Werner Access Products Canada
9133 Leslie Street, Unit 105
Richmond Hill, ON
Canada L4B 4N1

Phone: 877-553-7004
Fax: 888-456-8460 (purchase orders)
Office Hours
Monday through Friday
8 am to 5 pm EST
Replacement Parts
Keep your ladder in good working order with Werner replacement parts. When ordering replacement parts, you will need to provide the Werner Model Number and Mark Number or a description of the part you need.

Please contact Customer Care with your request.

International Locations

Werner Co. Corporate Headquarters
93 Werner Road
Greenville, Pennsylvania, USA 16125-9499
Customer Service Phone:888-523-3371
Customer Service Fax: 888-456-8459
Werner China Access Product Co. Ltd
Suite407-409, No.2 Building, CIFI Hongqiao International Plaza
No.288 Tongxie Road, Shanghai, 200335, P.R. China
传真:+86 21 32221533
电话:+86 21 32221530
Email: sales@wernerco.com.cn
Werner Sales & Distribution de Mexico
Werner Ladder Sales & Distribution, S. de R.L. de C.V.
Ave. Taguchi #251, Parque Industrial North Gate
Cd. Juarez, Chihuahua, Mexico 32674
MX Phone: 52 (656) 692-1700
U.S. Phone: 915-534-8130 x6168
Email: zugasp@wernerco.com
Europe - Abru Ltd.
WernerCo UK / Abru
The Causeway
Maldon, Essex, CM9 4LJ
United Kingdom
Phone: T: +44 (0) 1621 745 900
Email: sales@wernerco.co.uk
Werner Co. Australia - New Zealand
Unit 3, 50-56 Kellar Street
Berrinba Qld 4117
Phone: 1300 760 717
Email: auscustomercare@wernerco.com
Different types of ladders are designed to keep you safe and productive when climbing or standing. Using the wrong style of ladder or simply ignoring the limitations of climbing equipment can result in a fall or serious injury.
Height reach Height is referring to the actual ladder height. Extension ladders should be 7 to 10 feet longer than the highest support or contact point, which may be the wall or roof line. The highest standing level is four rungs down from the top. The highest permitted standing level on a stepladder is two steps down from the top.

Reach height is the maximum reach assuming a 5’6” person with a vertical 12” reach.
Ladders are designed to safely hold up to a specific amount of weight. The Werner Performance System defines five different capacities using a color and star rating system. The Duty Rating is defined as the maximum safe load capacity of the ladder. A person’s fully clothed weight plus the weight of any tools and materials that are carried onto the ladder must be less than the load capacity.

Performance system
Werner offers ladder made from fiberglass and aluminum. Each material has characteristics which make it best for certain applications, or one material may simply fit the personal preferences of the user. For example, if working around electricity users should select fiberglass products due to their non-conductive side rails.